Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Caps & crowns
Before
After
Before
After
Before
AfterThe Level Two Chimney Manhattan Guarantee
We stand behind every chimney we clean, inspect, and repair in Manhattan because we’ve been doing this work since 2009, and we’ve completed more than 38,000 chimney inspections and cleanings across that time. The guarantee at Level Two Chimney Manhattan is not a fine-print document. It’s the Haven Standard, and it’s been the operating rule here long before it had a name. What it means for you is simple: the price we quote is the price you pay, the work we describe is the work we do, and if it’s not done right, we make it right. That last part carries a 365-day clock, stamped on every job. You get it in writing before anyone starts, and you get a documented photo record when the work is complete. Those are not promises we make casually. Clause 1 of the Haven Standard requires a written price, written scope, and written warranty before work begins. Clause 4 requires the photo record. We’ve been running that archive continuously since 2009, and it exists for exactly one reason: so you never have to take our word for something you can see with your own eyes.
What’s Covered
- Workmanship on every cleaning, repair, and rebuild. If a component we touched fails within 365 days of the job date, we return and fix it at no charge. That’s the Done Right Promise, and it applies whether we cleaned your flue, sealed your crown, or installed a liner.
- Parts and materials we source and install. We use materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, procured through Haven’s buying network to keep your cost honest. If a part we installed is defective, we handle the replacement and the labor to make it right.
- Cleanup and job-site condition. You don’t find soot tracked across a Manhattan apartment or creosote dust on your furniture after we leave. We stage the work area, run sealed vacuums, and leave your home the way we found it, minus the chimney problems.
- On-time arrival and communication. Your technician is background-checked and uniformed. You get a named tech assigned before the job, a text when they’re on the way, and a call to (862) 319-8047 if anything changes. Manhattan building access can be complicated. We plan for that.
- Honest pricing, in writing, before work starts. No homeowner in Manhattan should find out the real cost after the tech is already in the living room. Your written price, written scope, and written warranty are delivered before anyone begins. If a competitor gave you a written estimate first, bring it to us. We’ll give you a Free Second Opinion on it, no charge and no obligation.
Our Satisfaction Promise
If you’re not satisfied with a chimney cleaning or repair we performed, here’s exactly what happens. You call us at (862) 319-8047 and tell us what’s wrong. We schedule a return visit and we investigate with the camera, because that’s how we find the truth. Clause 4 of the Haven Standard means we already have a documented photo record of the work from the first visit. We compare what the flue looked like when we finished against what it looks like now. If the issue is ours, we fix it under the 365-Day Done Right Promise, at no cost to you. If the issue is something unrelated to our work, we’ll show you the evidence on the camera screen and tell you plainly what it would take to address it, and what can safely wait. The point is you never have to litigate a disagreement with us. You see the before, you see the after, and you decide with your own eyes. Corrine Halstead has run this operation that way since day one, and she’s not changing it now. If we’re wrong, we say so. If we’re right, the photos prove it. Either way, you get a straight answer.
BeforeAfterLicensed & Insured Backing
The paperwork behind our name matters more in Manhattan than most places. Every technician we send into your building is licensed and insured, and we carry insurance and bonding on every job. What that means practically: if a technician is injured on your property, that’s covered by our policy, not your homeowner’s claim. If damage happens to your unit or your neighbor’s, our bond covers it. And because our techs are background-checked and uniformed, you know who’s in your home and why. We post license information on every page of our site, and we’re happy to show you documentation when you ask. Licensing and insurance are not marketing words for us. They’re the structural support underneath every other promise on this page. A 365-day guarantee matters because the company behind it is solvent, insured, and still answering the phone.
Why We Put It in Writing
Most chimney companies in Manhattan will tell you they do good work. We’d rather show you the system that makes good work verifiable. That’s the distinction. The Haven Standard exists because Corrine Halstead got tired of hearing from Manhattan homeowners who were quoted one price over the phone and handed another after the tech was already on the roof. She got tired of seeing flues that had supposedly been cleaned still carrying Class III creosote, which is the tar-like, glaze-finish buildup that sits in a flue like a layer of fuel and is the hardest grade to remove safely. And she got tired of hearing “trust us” from contractors who couldn’t produce a single photo of what they actually did. So the rules went on paper, literally, under the H.A.V.E.N. framework. Clause 1: have it in writing before the work starts. Clause 4: documented photo record on every visit. The Done Right Promise: 365 days, stamped, not implied. If a company won’t put the price, scope, and warranty in writing before they touch your chimney, ask yourself what they’re afraid of. We’ve been answering that question for Manhattan homeowners since 2009, and the answer is always the same: nothing. We put it all in writing because we can back it up.
What the Guarantee Does Not Do
We want to be straightforward about what a guarantee is and what it isn’t. Our 365-Day Done Right Promise covers workmanship and materials we installed. It does not change the physical reality of an old building. If your brownstone’s chimney was built in 1920 and the masonry is spalling, which means the brick face is flaking and crumbling away from moisture absorption, our guarantee doesn’t turn that brick young again. What it does is ensure that any repair we made to that brick, or any crown we sealed, or any liner we installed, performs as specified for a full year after the job. If it doesn’t, we’re back. The guarantee also doesn’t cover neglect. A chimney we cleaned in January that goes unused all summer and gets reported in October will show creosote again if you’ve burned wet wood or skipped your annual sweep. That’s not a workmanship failure. That’s physics. But if the work we did failed, you’ll find us easy to reach, easy to schedule, and impossible to shake. That’s the standard.
Frequently Asked Questions About Our Guarantee
Our workmanship warranty runs 365 days from the job date on every service we perform, including cleaning and sweep work. If a problem develops that’s connected to our work within that period, we return and make it right at no charge. The warranty is issued in writing before work begins, per Clause 1 of the Haven Standard, and it’s stamped on your job record. Call (862) 319-8047 for details on how the Done Right Promise applies to your specific chimney.
Yes. Every visit includes a documented photo record as required by Clause 4 of the Haven Standard. You walk away with camera footage from the inspection, photos of your flue liner and smoke chamber, creosote readings where relevant, a written scope of work, and your written warranty. This archive practice has been running continuously since 2009 and is included as standard on every job, not sold as an add-on. If you ever need to file an insurance claim or prove work was done for a co-op board or building management, you’ll have the evidence in hand.
Bring it to us. We offer a Free Second Opinion on any written estimate from a competitor. No charge, no obligation. We’ll review what they proposed, take our own camera scan look at your chimney, and tell you honestly whether their pricing is fair, whether their scope misses anything, or whether some of that work can safely wait. Manhattan chimney economics are not a mystery to us. We know what a liner replacement should cost in this market, we know what spalling repair runs per square foot, and we’ll tell you if the number you’re holding is reasonable. Call (862) 319-8047 to schedule the comparison.
We stand behind the materials we install because we source them through Haven’s buying network from manufacturers we’ve worked with for years: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a part we installed fails within the 365-day warranty period, we handle the replacement material and the labor. The guarantee is on our workmanship and our material selection. It’s all covered in your written warranty, delivered before the job starts.
Call us at (862) 319-8047. We’ll schedule a return visit and we’ll bring the camera. We’ll pull your photo record from the first visit and compare. If the issue is on us, we fix it under the Done Right Promise. If it’s a new issue or something unrelated, we’ll show you the evidence and explain your options in plain terms, with a written price if you want the work done. Either way, you’re not guessing. You’re looking at the same screen we’re looking at, and Corrine Halstead runs this business on the idea that a customer with the facts is easier to work with than a customer with a pitch.
Written by Corrine Halstead, Owner at Level Two Chimney Manhattan, serving Manhattan since 2009.